Shipping & Returns

At New Home Feels, we are committed to delivering high-quality products directly to your doorstep. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and public holidays).

Once processed, you will receive a confirmation email with your order details and tracking number.

If your order includes multiple items, they may be shipped separately for faster delivery.

2. Shipping Costs & Methods

We offer FREE shipping on all orders.

All orders are shipped via trusted logistics partners such as DHL, UPS, FedEx, or local postal services.

3. Estimated Delivery Times

Delivery times vary based on your location and the shipping method used.

RegionEstimated Delivery Time
Europe (EU) 7-10 business days
United Kingdom 7-8 business days
United States 7-8 business days

Note: These are estimated delivery times. Delays may occur due to customs processing, holidays, or unexpected logistics issues.

4. Tracking Your Order

Once your order is shipped, you will receive an email with tracking details.

Tracking updates may take 48-72 hours to appear.

If you have not received your tracking information, please check your spam folder or contact us at support@newhomefeels.com.

5. Customs, Duties & Taxes

Orders may be subject to customs fees, VAT, or import duties, depending on your country’s regulations.

Customers are responsible for any applicable customs duties or import taxes.

We cannot control customs processing times, which may cause delays in delivery.

6. Address & Delivery Issues

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize you've entered the wrong address, contact us within 12 hours at support@newhomefeels.com to request a correction.

If an order is returned to us due to an incorrect address, the customer may need to cover reshipping costs.

7. Lost, Stolen, or Damaged Packages

We take package security seriously and recommend the following:

Lost or Stolen Packages: If the tracking status shows "Delivered" but you have not received your package, please:



support@newhomefeels.com for further assistance.

Damaged Items: If your package arrives damaged, take clear photos of the packaging and items and email us within 48 hours of delivery. We will provide a replacement or refund based on the issue.

8. Shipping Delays & Force Majeure

We are not responsible for delays caused by natural disasters, severe weather, pandemics, strikes, customs delays, or postal service disruptions.

We will do our best to assist you in tracking and resolving any delays.

9. Order Cancellations & Modifications

Orders can be canceled or modified within 12 hours of placing them.

After 12 hours, orders are processed and cannot be changed.

To request a cancellation or modification, email us at support@newhomefeels.com with your order details.

10. Returns & Refunds

We accept returns within 14 days of delivery.

Free return shipping is provided.

No restocking fees apply.

Items must be unused, in their original packaging.

Full details can be found in our [Return & Refund Policy].

11. Contact Us

If you have any questions about your order or our shipping policy, contact us at:
📧 Email: support@newhomefeels.com

We appreciate your trust in New Home Feels and look forward to serving you!

1. Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original packaging with all tags attached.

You must provide a receipt or proof of purchase.

Certain items are non-returnable (see below).

To start a return, contact us at 📩 support@newhomefeels.com.

If your return is approved, we will provide return instructions and a prepaid return label (if applicable).

Items sent back without prior authorization will not be accepted.

For any return inquiries, feel free to contact us at 📩 support@newhomefeels.com.

2. Damages & Issues

Please inspect your order upon arrival and contact us immediately if:
✅ The item is defective or damaged.
✅ You received the wrong item.

To report an issue, email 📩 support@newhomefeels.com with:

Order number

A clear photo of the item & packaging

We will assess the issue and offer a replacement, refund, or exchange where applicable.

3. Exceptions & Non-Returnable Items

The following items are non-returnable:
❌ Personalized or custom-made products (e.g., engraved, custom orders).
❌ Perishable goods (e.g., food, plants, flowers).
❌ Personal care or beauty products (e.g., cosmetics, skincare).
❌ Hazardous materials, flammable liquids, or gases.
❌ Gift cards & digital products.
❌ Final sale or clearance items.

If you are unsure whether your item qualifies, please contact us at 📩 support@newhomefeels.com.

4. Exchanges

We do not offer direct exchanges. If you need a different item, follow these steps:
1️⃣ Return your current item (following our return process).
2️⃣ Once approved, place a new order for the replacement item.

This ensures faster processing and availability of the new item.

5. European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, under the EU Consumer Rights Directive.

To qualify:

The item must be unused, in its original packaging, with all tags attached.

You must provide proof of purchase.

To initiate a return under this law, contact us at 📩 support@newhomefeels.com.

6. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to complete the transaction.

If you haven’t received your refund after 15 business days, contact us at 📩 support@newhomefeels.com.

7. Return Shipping Costs

If the return is due to our mistake (e.g., wrong or damaged item), we will cover return shipping costs.

If returning for personal reasons (e.g., change of mind), you will be responsible for return shipping fees.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

8. Fraud Prevention & Right to Refuse Returns

To prevent fraudulent returns, we reserve the right to refuse returns in cases where:

The item does not match the original condition.

There is excessive return history without valid reasons.

The return does not comply with our policy.

If you have any questions, please contact us at 📩 support@newhomefeels.com.